The Department of Employment, Economic Development and Innovation invites you to take part in a comprehensive, activity-based workshop series.  Essentials for business success is made up of a number of workshops, which build on each other and provide you with further information, strategies and practical examples as you move through the series.

28 February 2012:  Attracting new customers to your business
This workshop will give you the knowledge and skills you need to attract more customers and improve your business’s profitability.  Topics include growing your customer base, customer service strategies and converting new prospects to customers.
17 April 2012:  Retaining your profitable customers
This workshop will give you the knowledge and skills you need to retain your existing customers and to get more out of
them to improve your business’ profitability.  Topics include the long term benefits of retaining customers, building customer loyalty and increasing the frequency, size and value of customer transactions.
Other upcoming workshops are:
1 May 2012:  Financial management:  back to basics
22 May 2012:  Financial management:  the how to
5 June 2012:  Planning your successful business
All workshops will be held from 9.00am to 12.00pm at:
Murrumba Downs Tavern
Dohles Rocks Road
Murrumba Downs QLD 4503
To reserve your seats please complete a registration form and send back

or contact:
Telephone: 07 5431 2540
Fax: 07 5495 7456
Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Workshops can be attended as a series or individually.  Individual workshops cost $44.00 per person (incl. GST).
Light refreshments will be included.  Pre-payment is required for all workshops and a tax invoice will be issued to confirm your registration.